Terms & Conditions

Your access to and use of mrrider.lk is subject exclusively to these Terms and
Conditions. These Terms and Conditions present the "General Conditions" applicable to the
use of services offered by Mrrider, either through the site mrrider.lk, application
software for mobile phone handset (app) or phone (in addition to the "Website”). You will
not use the Website for any purpose that is unlawful or prohibited by these Terms and
Conditions. By using the Website you are fully accepting the terms, conditions and
disclaimers contained in this notice. If you do not accept these Terms and Conditions you
must immediately stop using the Website and all software that belong to NexMatrixLab (Pvt) Ltd.

Advice

The contents of mrrider.lk website does not constitute advice and should not be relied on in making or refraining from making, any decision.

Change of Use

Mrrider.lk reserves the right to: change or remove (temporarily or permanently)
the Website or any part of it without notice and you confirm that mrrider.lk shall
not be liable to you for any such change or removal. The same applies to the changing of
these Terms and Conditions at any time, and your continued use of the Website following
any changes shall be deemed to be your acceptance of the such change.

Links to Third Party Websites

Mrrider.lk Website may include links to third-party websites that are controlled and
maintained by others. Any link to other websites is not an endorsement of such websites
and you acknowledge and agree that we are not responsible for the content or availability
of any such sites.

Copyright

All copyright, trademarks and all other intellectual property rights in the Website and its
content (including without limitation the Website design, text, graphics, and all software
and source codes connected with the Website) are owned by or licensed to
mrrider.lk or otherwise used by mrrider.lk as permitted by law.
In accessing the Website, you agree that you will access the content solely for your personal,
non-commercial use.

Disclaimers and Limitations of Liability

The Website is provided on an AS IS and AS AVAILABLE basis without any representation
or endorsement made and without warranty of any kind whether expressed or implied,
including but not limited to the implied warranties of satisfactory quality, fitness for a
particular purpose, non-infringement, compatibility, security, and accuracy.
To the extent permitted by law, mrrider.lk will not be liable for any indirect or
consequential loss or damage whatever (including without limitation loss of business,
opportunity, data, profits) arising out of or in connection with the use of the Website.
mrrider.lk makes no warranty that the functionality of the Website will be
uninterrupted or error-free, that defects will be corrected or that the Website or the server

that makes it available are free of viruses or anything else which may be harmful or
destructive.

1. FROM AVAILABILITY AND INCONSISTENCY IN THE SYSTEM:

a) mrrider.lk does not guarantee that the system will be available without any
interruption and that it will always be error-free, and therefore, shall not be liable for
damages caused to users.
b) You agree that mrrider.lk is also not responsible for any damages or losses
caused to your computer as a result of using the Website.
c) mrrider.lk is not liable for any error or inconsistency of information with other
independent systems, specializing in the service provision for GPS, radar and similar.

2. COMPENSATION FOR DAMAGES:

a) User agrees to indemnify and hold harmless mrrider.lk and its representatives
from any claims, suits, losses, liabilities, damages and expenses, including reasonable
attorneys' fees and court costs for the damage they cause.
b) User agrees to indemnify and hold harmless mrrider.lk and its representatives
from any Accidental Claims or suits though that occur due to Driver’s negligence or by
fault of the Driver. Therefore Users agree to indemnify mrrider.lk and its
representatives from any type of vicarious liability.

3. OBLIGATIONS, LIABILITIES AND RISKS FOR CUSTOMERS.

a) The CUSTOMER certifies that he/she uses the service of their own free will and
untrammelled choice and recognizes and accepts as its responsibility and risk for using the
Website.
b) The acceptance and denial of the service may occur at first by DRIVER, who can accept
or deny the service when receiving a notification for a delivery. CUSTOMER may cancel the
contract for any reason. Both recognize that mrrider.lk is not liable for any delays,
cancellations, failure to cancel the contract and miscommunication between customer and
driver, nor for any delay or failure in the delivery of services from the DRIVER.

4. GENERAL TERMS AND CONDITIONS

4.1 BOOKING AND CANCELLATION CONDITIONS

The User agrees that these terms and conditions shall be deemed to apply when the Users
use mrrider.lk.
a) mrrider.lk shall not be responsible or liable for any loss, damage or embarrassment suffered by
the User in relation to or in respect of any instructions or operations effected by the User or
purported to be effected by the User mrrider.lk however caused including but not limited to the
User's noncompliance with the Services recorded voice instructions and mrrider.lk 's inability to
provide the services for any reason, including and without limitation, as a result of malfunction,
partial or total failure of any network terminal, data processing system, computer tele transmission
or telecommunications system or other circumstances whether or not beyond the control of
mrrider.lk or any person or any organization involved in the abovementioned systems.
b) The User shall not hold mrrider.lk liable for any direct or indirect loss or damage which may be
suffered by the User as a result of any failure by mrrider.lk or any fault of the driver of the possibility
that any such loss or damage would result if the delivery is not provided at all or within the
stipulated time.

c) The User undertakes with mrrider.lk and agrees to indemnify
mrrider.lk from and against and in respect of any or all liabilities, losses,
charges and expenses (including legal fees and costs on a full indemnity basis)
claims, demands, actions and proceedings which mrrider.lk may incur or
sustain directly or indirectly from or by any reason of or in relation to the use or
purposed use of mrrider.lk and shall pay such sums on demand.

4.2 PAYMENT CONDITIONS

a) The User shall pay the delivery fee (as displayed in the app), parking charges,
and additional night surcharge (where applicable) by Cash.
b) However if the user did not have sufficient amount to pay to the driver after the hire
is completed mrrider.lk will be indemnified from and against and in respect
of any or all liabilities, losses, charges and expenses occurred to the driver or the
Company.
c) However if the user is paying through a Credit card standard credit card rules will
apply to the same.

4.3 GENERAL TERMS AND CONDITIONS

While technology helps ensure the speed, dependability, and safety of our rides, people matter
most to the Mrrider experience. And it’s a two-way street between our Driver Partners and
Customers.

PROFESSIONALISM & RESPECT

Mrrider maintains a zero-tolerance policy regarding all forms of discrimination, harassment or
abuse.

Non-discrimination

It is unacceptable to refuse to provide or accept services based on a person’s race, religion,
national origin, disability, sexual orientation, sex, marital status, gender identity, age or any other
characteristic protected under applicable Sri Lankan law. This type of behaviour can result in
permanent loss of access to the Mrrider platform.

No inappropriate behaviour

Customers and drivers expect each other to act appropriately and respect boundaries. It is
disrespectful to make derogatory remarks about a person or group. Furthermore, commenting on
appearance, asking overly personal questions and making unwanted physical contact are all
considered inappropriate behaviours. Anyone who solicits or engages in sexual conduct while
using the Mrrider platform may lose future access to Mrrider. We encourage you to be mindful
of other users’ privacy and personal space. The violence of any kind will not be tolerated.

Human Kindness

Calm and clear communication is the most effective way to defuse any disagreement that may
arise between you and Driver. All Customers and drivers expect to be treated with respect and
courtesy by one another. This expectation extends to personal property as well.

Safety

The safety of Customers and drivers on the Mrrider platform is of utmost concern. In order to
best protect everyone in the vehicle, we require the following:

Compliance with the law

Illegal substances and - unless explicitly allowed by law - open containers of alcohol are not
permitted in drivers’ vehicles. This is against the law and a serious violation of Mrrider’s policy.
Furthermore, Mrrider does not tolerate drug or alcohol use by drivers while using the Mrrider
app.
Mrrider prohibits human trafficking of any kind, including the commercial sexual exploitation of
children, while using our app. Anyone who engages in such activity may lose access to Mrrider.
As a driver, it is your responsibility to transport Customers safely in accordance with the rules of
the road in your city. Driving when you're drowsy can cause accidents. So, if you ever feel tired,
take a break. And remember that according to the experts “sleep is the only true preventative
measure against the risks of drowsy driving”. As a Customer, it is your responsibility to abide by
the seat belt laws in your state (When required).

Disabilities

Mrrider expects compliance with all Sri Lankan laws governing the transportation of riders with
disabilities. However, Driver has sole discretion to refuse to give transportation to the Customer
with an animal.

Following the rules

Violations of these Terms could result in the loss of your Mrrider Account. Please report any
violations to Mrrider, we want to hear your feedback! Alert us and we will take action!

5. TERMINATION

Most content and some of the features on the website are made available to visitors free of
charge. However, mrrider.lk reserves the right to terminate access to certain areas
or features of the website at any time for any reason, with or without notice.
mrrider.lk also reserves the universal right to deny access to particular users to
any/all of its Services without any prior notice/explanation in order to protect the interests
of mrrider.lk and/or other visitors to the website. mrrider.lk reserves the
right to limit, deny or create different access to the website and its features with respect to
different user(s), or to change any of the features or introduce new features without prior
notice